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Privacy Policy

Non-Discrimination Notice

   

Discrimination is against the law:

  • Blue Cross and Blue Shield of North Carolina (Blue Cross NC) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
  • Blue Cross NC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).

Blue Cross NC:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Customer Service at 888-206-4697. TTY and TDD, call 711.

If you believe that Blue Cross NC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, (including pregnancy, sexual orientation, and gender identity) you may file a grievance with:

  • Civil Rights Coordinator – Privacy, Ethics & Corporate Policy Office 
  • Mail: Blue Cross and Blue Shield of North Carolina; Attention: Civil Rights Coordinator – Privacy, Ethics & Corporate Policy Office; P.O. Box 2291, Durham, N.C. 27702.
  • Telephone: 919-765-1663
  • Fax: 919-287-5613
  • TTY: 888-291-1783
  • Email: CivilRightsCoordinator@bcbsnc.com

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Civil Rights Coordinator – Privacy, Ethics & Corporate Policy Office is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 

200 Independence Avenue, SW 

Room 509F, HHH Building 

Washington, D.C. 20201

Notice of Availability of Language Assistance Services and Auxiliary Aids and Services

English

ATTENTION: If you speak any of the following languages, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 888-206-4697 (TTY and TDD, call 711) or speak to your provider.

Spanish / Español

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencialingüística. También están disponibles de forma gratuita ayuda y servicios auxiliaresapropiados para proporcionar información en formatos accesibles. Llame al 888-206-4697 (TTY and TDD, call 711) o hable con su proveedor.

Chinese / 中文

注意：如果您說[中文]，我們可以為您提供免費語言協助服務。也可以免費提供適當的輔助工具與服務，以無障礙格式提供資訊。請致電 888-206-4697 (TTY and TDD, call 711)）或與您的提供者討論。」

Vietnamese / Việt

LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗtrợ ngôn ngữ. Các hỗ trợ dịch vụ phù hợp để cung cấp thông tin theo cácđịnh dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số 888-206-4697  (Người khuyết tật: 711) hoặc trao đổi với ngườicung cấp dịch vụ của bạn.

Korean / 한국어

주의: [한국어]를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및서비스도 무료로 제공됩니다. 888-206-4697 (TTY and TDD, call 711)번으로전화하거나 서비스 제공업체에 문의하십시오.

French / Français

ATTENTION : Si vous parlez Français, des services d'assistance linguistique gratuitssont à votre disposition. Des aides et services auxiliaires appropriés pour fournirdes informations dans des formats accessibles sont également disponiblesgratuitement. Appelez le 888-206-4697 (TTY and TDD, call 711)ou parlez à votrefournisseur.

Arabic / العربية

تنبيه: إذا كنت تتحدث اللغة العربية، فستتوفر لك خدمات المساعدة اللغوية المجانية. كما تتوفر وسائل

مساعدة وخدمات مناسبة لتوفير المعلومات بتنسيقات يمكن الوصول إليها مجانا. اتصل على الرق م

888-206-4697 (TTY and TDD, call 711)

أو تحدث إلى مقدم الخدمة

Hmong / Lus Hmoob

LUS CEEV TSHWJ XEEB: Yog hais tias koj hais Lus Hmoob muaj cov kev pab cuam txhais lus pub dawb rau koj. Cov kev pab thiab cov kev pab cuam ntxiv uas tsim nyog txhawm rau muab lus qhia paub ua cov hom ntaub ntawv uas tuaj yeem nkag cuag tau rau los kuj yeej tseem muaj pab dawb tsis xam tus nqi dab tsi ib yam nkaus. Hu rau 888-206-4697 (TTY and TDD, call 711) los sis sib tham nrog koj tus kws muab kev saib xyuas kho mob.

Russian / РУССКИЙ

ВНИМАНИЕ: Если вы говорите на русский, вам доступны бесплатные услугиязыковой поддержки. Соответствующие вспомогательные средства и услугипо предоставлению информации в доступных форматах такжепредоставляются бесплатно. Позвоните по телефону 888-206-4697 (TTY and TDD, call 711)или обратитесь к своему поставщику услуг.

Tagalog

PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa  888-206-4697 (TTY and TDD, call 711)o makipag-usap sa iyong provider.

Gujarati / ગુજરાતી

ધ્યાન આપો: જો તમે ગુજરાતી બોલતા હો તો મફત ભાષાકીય સહાયતા સેવાઓ તમારા માટે ઉપલબ્ધ છે. યોગ્ય ઑક્ઝિલરી સહાય અને ઍક્સેસિબલ ફૉર્મેટમાં માહિતી પૂરી પાડવા માટેની સેવાઓ પણ વિના મૂલ્યે ઉપલબ્ધ છે. 888-206-4697 (TTY and TDD, call 711) પર કૉલ કરો અથવા તમારા પ્રદાતા સાથે વાત કરો.

Mon-Khmer, Cambodian / ភាសាខ្មែរ

សូមយកចិត្តទុកដាក់៖ប្ រសិនបរើអ្នកនិយាយភាសាខ្មែរ បសវាកមែជំនួយភាសាឥត្គិត្ថ្លៃគឺមានសប្មារ់អ្នក។ ជំនួយ និងបសវាកមែខ្ែលជាការជួយែ៏សមរមយកនុងការផ្តល់ព័ត្៌មានតាមទប្មង់ខ្ែលអាចចូលបប្រើប្ាស់ាន ក៏អាចរកានបដាយឥត្គិត្ថ្លៃផ្ងខ្ែរ។ បៅទូរសពទបៅ 888-206-4697 (TTY and TDD, call 711)ឬនិយាយបៅកាន់អ្នកផ្តល់បសវាររស់អ្នក។

German / Deutsch

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenloseSprachassistenzdienste zur Verfügung. Entsprechende Hilfsmittel und Dienste zurBereitstellung von Informationen in barrierefreien Formaten stehen ebenfallskostenlos zur Verfügung. Rufen Sie 888-206-4697 (TTY and TDD, call 711) an odersprechen Sie mit Ihrem Provider.

Hindi / हिंदी

ध्यान दें : यदि आप हिंदी बोलते हैं तो आप के लिए निःशुल्क भाषा सहायता सेवाएं उपलब्ध होती हैं। सुलभ प्रारूपों में जानकारी प्रदान करने के लिए उपयुक्त सहायक साधन और सेवाएँ भी निःशुल्क उपलब्ध हैं। 888-206-4697 (TTY and TDD, call 711) पर कॉल करें या अपने प्रदाता से बात करें।

Laotian / ລາວ

ເຊີນຊາບ: ຖ້າທ່ານເວົ້າພາສາ ລາວ, ຈະມີບໍລິການຊ່ວຍດ້ານພາສາແບບບໍ່ເສຍຄ່າໃຫ້ທ່ານ. ມີເຄື່ອງຊ່ວຍ ແລະ ການບໍລິການແບບບໍ່ເສຍຄ່າທີ່ເໝາະສົມເພື່ອໃຫ້ຂໍ້ມູນໃນຮູບແບບທີ່ສາມາດເຂົ້າເຖິງໄດ້. ໂທຫາເບີ 888-206-4697 (TTY and TDD, call 711) ຫຼື ລົມກັບຜູ້ໃຫ້ບໍລິການຂອງທ່ານ.

Japanese / 日本語

注：日本語を話される場合、無料の言語支援サービスをご利用いただけます。アクセシブル（誰もが利用できるよう配慮された）な形式で情報を提供するための適切な補助支援やサービスも無料でご利用いただけます。888-206-4697 (TTY and TDD, call 711)）までお電話ください。または、ご利用の事業者にご相談ください。

Notice of Non-Discrimination

Notice of Non-Discrimination & Accessibility (PDF)

Medicare multi-language interpreter services

Blue Medicare HMO (PDF)

Blue Medicare PPO (PDF)

Blue Medicare Rx PDP (PDF)

Healthy Blue + Medicare HMO-POS D-SNP (PDF)